Refund & Replacement Policy

LeadVault stands behind every delivery with a replacement guarantee. This page explains how it works, and how refunds are handled where a replacement isn't the right fix.

Our Replacement Guarantee

If more than 5% of records in any delivery prove invalid within 14 days of delivery, we replace them free of charge. "Invalid" means a record that was inaccurate or undeliverable at the time we verified it — not a contact who has since changed roles, updated their details, or otherwise become outdated after delivery.

To request a replacement:

• Contact us within 14 days of delivery.
• Tell us which records you believe are invalid and why (e.g. hard bounce, wrong number).
• We review and, where the 5% threshold is met, replace the affected records at no charge.

Refunds

We prioritize replacement over refunds — it gets you the working data you actually ordered. Where a delivery genuinely can't be corrected to your specification, we'll work with you to make it right, which may include a partial or full refund depending on the circumstances. Refunds, if issued, are returned via your original payment method.

Custom Project Deposits

Custom data projects require a 50% deposit to begin work, with the balance due on delivery. The deposit secures your project slot and covers initial sourcing work; once work has begun, deposits are generally non-refundable, though we'll always work with you in good faith if a project needs to change scope or be cancelled early.

Monthly Subscriptions

Subscription plans can be cancelled at any time, effective at the end of the current billing cycle. We don't provide partial refunds for the remainder of a cycle already paid for, and the replacement guarantee above still applies to any lead batch already delivered within that cycle.

How to Request a Replacement or Refund

Email hello@leadvaultdata.com or message us on WhatsApp at +234 803 625 3684 with your order details and the issue you've run into. We aim to respond and resolve requests promptly.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.